Terms and Conditions

Please read the following Terms & Conditions carefully. By booking and using Jessica's Pet Care Services, you agree to these terms. A signed copy of the Terms & Conditions will be completed as part of your initial consultation.

1. Consultations & Booking

All new clients are required to have an initial consultation before any bookings can be confirmed. This gives us the opportunity to meet you and your pet, discuss their individual needs and make sure we have everything necessary to provide safe and appropriate care.

2. Payment

Payment is required in full on the date agreed between the client and Jessica's Pet Care. Payment must be made using the agreed payment method. Bookings may be cancelled or declined if payment is not received as agreed.

3. Cancellations

If you need to cancel or change a booking, please let Jessica's Pet Care know as soon as possible by phone call or text message. Cancellation charges may apply depending on how much notice is given.

4. Pet Equipment & Information

Clients are responsible for providing all necessary equipment and supplies required for their pet's care, including food, treats, medication, leads, harnesses, collars and any other items needed for their individual needs.

Clients must provide accurate and up-to-date information about their pet, including any medical conditions, allergies, medication, behavioural concerns or other relevant information that may affect their care.

Any changes to your pet's needs or circumstances should be communicated to Jessica's Pet Care as soon as possible.

5. Emergencies & Veterinary Care

In the event of an emergency involving your pet, Jessica's Pet Care will make every reasonable effort to contact you or your nominated emergency contact as soon as possible.

If veterinary treatment is required, you authorise Jessica's Pet Care to seek appropriate veterinary care for your pet where necessary. Every effort will be made to use your preferred veterinary practice where possible. If your preferred practice is unavailable or it is an emergency, we may use the nearest appropriate veterinary practice.

The client is responsible for any veterinary fees, treatment costs, medication or other expenses incurred on behalf of their pet.

6. Extreme Weather

The safety and wellbeing of your pet will always be our priority. In extreme weather conditions, including excessive heat, ice, snow, storms or other unsafe conditions, walks or visits may be shortened, changed or cancelled where necessary.

Where a walk is not considered safe or appropriate, an alternative visit or activity may be offered where possible. Any changes will be discussed with the client as soon as reasonably possible.

Jessica's Pet Care reserves the right to cancel or alter a service where weather conditions may put the safety of the pet, client or pet carer at risk.

7. Keys & Access to Your Home

Where keys are provided for pet visits or other services, clients are responsible for ensuring that keys, access codes or other entry arrangements are correct and up to date.

Keys will be kept securely while in our possession and will only be used for the agreed pet-care services. Please let us know immediately if any access arrangements change.

If we are unable to access the property because the information provided is incorrect, access has not been made available, or a key does not work, we may be unable to provide the scheduled service.

Lost or misplaced keys

Jessica's Pet Care will take reasonable care of any keys provided to us. In the unlikely event that a key is lost or misplaced while in our possession, we will inform the client as soon as possible and take reasonable steps to resolve the situation. Any reasonable costs arising from the replacement of a key or changing of locks will be considered in accordance with our insurance and the circumstances of the loss.

8.Pet Behaviour & Safety

Clients must provide accurate information about their pet's behaviour, temperament and any known behavioural concerns, particularly where a pet may show aggression, anxiety, nervousness or fear.

Jessica's Pet Care reserves the right to refuse, stop or modify a service if a pet's behaviour presents a risk to the pet, other animals, the pet carer or members of the public.

Where appropriate, we will discuss any concerns with the client and agree on the safest way to continue providing care.

Pets must be appropriately secured and handled in accordance with their individual needs and the requirements of the service being provided.

9. Insurance & Liability

Jessica's Pet Care is fully insured for the pet-care services we provide. Our insurance is intended to provide appropriate cover for the services we offer, subject to the terms, conditions and exclusions of the relevant policy.

Clients remain responsible for providing accurate information about their pets and for informing Jessica's Pet Care of any known health, behavioural or other risks.

Jessica's Pet Care will take reasonable care of all pets in our care. However, we cannot accept responsibility for illness, injury, escape, loss or damage where this results from circumstances outside our reasonable control or from information that has not been disclosed to us.

Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded.

10. Client Responsibilities

Clients are responsible for providing Jessica's Pet Care with all information and instructions necessary to care for their pets safely and appropriately.

Clients must ensure that their pets have access to suitable food, fresh water and any necessary medication or equipment during the agreed period of care.

Clients are responsible for ensuring that their home and garden are reasonably safe and secure for both their pets and the pet carer.

Clients must inform Jessica's Pet Care as soon as possible of any changes to their pet's health, behaviour, circumstances or care requirements.

11. Cancellations & Missed Visits

If you need to cancel or change a booking, please let Jessica's Pet Care know as soon as possible by phone call or text message.

If a scheduled visit cannot take place because access to the property is unavailable or the pet is not available as agreed, the visit may still be chargeable.

Any cancellation charges will be based on the cancellation policy agreed with the client at the time of booking.

Where possible, we will work with clients to rearrange or reschedule services when circumstances allow.

12. Agreement to These Terms & Conditions

By booking and using the services provided by Jessica's Pet Care, clients confirm that they have read, understood and agreed to these Terms & Conditions.

Clients will be asked to sign their acceptance of these Terms & Conditions as part of the initial consultation.